Scheduled Maintenance to Impact Workbench Users between 9:00 PM - 11:00 PM ET on December 3, 2019

Summary

All Researcher Workbench users may experience a short period of slowness and a short 30 minutes of downtime during a scheduled database update during the late evening. Maintenance is scheduled for December 3, 2019 from 9:00 PM – 11:00 PM Eastern Time. Performance should resume as normal post the release window. The maintenance details are as follows:

  • Date: December 3, 2019
  • Start: 9:00 PM ET
  • End: 11:00 PM ET
  • Users Impacted: All Workbench users will experience ~30 minutes of platform downtime during the listed time frame.
  • Expected Behavior: This release is a second component to the migration of a Terra-hosted database that hosts security and permissions information. Therefore, actions requiring authentication/permissions will be down and inaccessible. This means that users that are already signed-in will not be able to perform any actions on the platform and users not signed-in will be stalled until the release is complete. However, any workflows that have been submitted prior to the start of the downtime will continue to run.
  • Note: Users do not need to take any specific actions or modify behavior prior to or post release but we urge that work is planned accordingly.

For more information:

If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page: https://support.terra.bio/hc/en-us/sections/360003692231-Service-Notifications

 

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