Service Incident - July 25, 2019 by Sushma Chaluvadi

Summary

The issue was found at 10:00 AM EDT on Thursday, July 25, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

July 25, 03:35 PM EDT - The Google team has reported that their engineering team has identified a root cause, and mitigation work is currently underway. Efforts to accelerate recovery using the previous mitigation were not effective and the issue has been escalated internally.

July 25, 10:00 AM EDT - Issue reported

July 25 - Issue starts

Impact

Users will not be able to create new Terra billing-projects.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page.

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